FAQ's
Frequently Asked Questions
Orders & Products
```How can I place an order?
Select the product you would like to purchase, add it to your cart, and proceed through checkout. Enter your delivery and payment information and review your order before completing your purchase.
Will I receive an order confirmation?
Yes. After your order is successfully placed, you will normally receive an order confirmation by email containing your order details.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at info@hexdumbbells.co.uk. We will try to accommodate your request if the order has not already been processed or dispatched. Your statutory cancellation rights remain unaffected.
Shipping & Delivery
```How long does it take to process my order?
Orders are generally processed within 1–2 business days.
How long does delivery take?
UK orders are generally delivered within 3–4 business days after dispatch. Delivery times are estimates and may vary due to circumstances outside our control.
Will I receive tracking information?
Where tracking is available for your shipment, tracking information will normally be provided after your order has been dispatched.
What if my package is delayed?
Delivery times are estimates and can occasionally be affected by carrier delays, weather, peak periods, or other circumstances. If your order appears significantly delayed, please contact us and provide your order details so we can assist.
Returns & Refunds
```What is your return period?
We accept eligible returns within 30 days, subject to the conditions set out in our Return & Refund Policy.
Do you charge a return fee?
No. Return shipping is free for eligible returns, and we do not charge a restocking fee.
Are there any final-sale items?
No. We do not designate products as final-sale items. All returns remain subject to the applicable return conditions and statutory consumer rights.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible if your order arrives damaged, defective, or different from what you ordered. Include your order details and, where useful, photographs of the item and packaging so we can help resolve the issue.
When will I receive my refund?
Once an eligible return has been received and processed, refunds are issued to the original payment method. The time for the funds to appear in your account may depend on your payment provider or bank.
Payment
```What currency do you use?
Prices on our UK store are displayed in British pounds sterling (GBP), unless otherwise stated.
When is payment taken?
Payment is generally authorised or captured during the checkout process when your order is placed, depending on the payment method used.
Why was my payment declined?
A payment may be declined because of incorrect payment details, insufficient funds, bank restrictions, security checks, or other reasons determined by your payment provider. Please check your details or contact your bank or payment provider if necessary.
Customer Support
```How can I contact Hexdumbbells?
You can contact us using the details below:
Hexdumbbells
6 St Andrews Way, Bow, London E3 3PA, United Kingdom
Email: info@hexdumbbells.co.uk
Phone: +44 7681 341198
Your Consumer Rights
Nothing in our policies or FAQ is intended to limit or exclude any rights you may have under applicable UK consumer protection law. Where applicable, your statutory rights relating to cancellation, faulty goods, goods not as described, and other consumer protections continue to apply.