At Hexdumbbells, we aim to provide a secure, straightforward, and convenient checkout experience. This Payment Policy explains how payments are handled when you purchase products through our website.

1. Accepted Payment Methods

We accept the payment methods displayed and made available at checkout. Depending on your location, device, and eligibility, available methods may include:

• Visa
• Mastercard
• American Express
• Other major debit and credit cards supported at checkout
• Digital payment methods made available through our checkout

The payment methods actually available to you will be shown before you complete your purchase.

2. Payment Currency

Prices are displayed in the currency shown on our website or at checkout. For UK customers, prices will generally be displayed in British Pounds (GBP).

If your payment card or payment account uses another currency, your bank or payment provider may apply its own exchange rate or additional charges.

3. When Payment Is Taken

Payment is generally authorised or taken when you complete your purchase through our checkout.

An order confirmation confirms that we have received your order and payment information. We may contact you if additional information is required to verify or process your order.

4. Payment Security

We use established payment processing services to help protect payment transactions. Payment details are transmitted using appropriate security measures provided by our payment and e-commerce platforms.

Hexdumbbells does not normally store complete payment card numbers or security codes on its own systems. Payment information may be processed directly by the relevant payment provider in accordance with its security procedures and privacy policy.

5. Payment Verification

For security and fraud-prevention purposes, payment providers or we may carry out checks on certain transactions.

If an order cannot be verified or appears to involve unauthorised activity, we may delay, decline, or cancel the transaction where reasonably necessary and permitted by law.

6. Failed or Declined Payments

If your payment is declined, please check that your payment details are correct and that your card or payment account has sufficient funds or available credit.

You may also contact your bank, card issuer, or payment provider for assistance. If a payment cannot be successfully completed, we may be unable to process or dispatch the associated order.

7. Pricing and Charges

Product prices and any applicable delivery charges will be displayed before you complete your purchase.

We take reasonable care to ensure that prices shown on our website are accurate. If a genuine pricing error is identified, we may contact you before fulfilling the affected order to confirm whether you wish to proceed at the correct price or receive a refund.

8. Refunds

Where you are entitled to a refund, we will normally issue it to the original payment method used for the purchase.

Refund processing times may depend on your payment provider or bank after we have processed the refund.

For information about returns and refunds, please refer to our Return & Refund Policy.

9. Payment Disputes

If you believe there is an error with a payment or charge, please contact us as soon as possible so that we can investigate the matter.

Please provide your order number and relevant payment information when contacting us. For your security, never send complete card numbers, passwords, PINs, or security codes by email.

10. Third-Party Payment Providers

Payments may be processed by third-party payment providers. These providers may collect and process payment and personal information according to their own terms and privacy policies.

We recommend reviewing the applicable payment provider's privacy information if you would like to understand how it handles payment data.

11. Fraud Prevention

We may use payment verification and fraud-prevention measures to protect our customers, business, and payment systems.

These measures may result in additional verification being requested or an order being declined where a transaction cannot be appropriately verified.

12. Consumer Rights

Nothing in this Payment Policy affects your statutory rights under applicable UK consumer law, including rights relating to refunds, cancellations, faulty or misdescribed goods, or other applicable consumer protections.

13. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes to our payment methods, payment providers, business practices, or legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us

If you have any questions about payments, charges, or refunds, please contact us:

Hexdumbbells
6 St Andrews Way
Bow, London E3 3PA
United Kingdom

``` Email: info@hexdumbbells.co.uk
Phone: +44 7681 341198 ```