At Hexdumbbells, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible to return it in accordance with the terms below and your statutory rights under UK consumer law.

1. Our 30-Day Return Policy

We offer a 30-day return period. You may request a return within 30 days of receiving your order.

Items should be returned in a suitable condition, preferably in their original packaging, with all included accessories and components. Products should not have been unnecessarily used, damaged, altered, or misused.

Our 30-day policy is in addition to, and does not limit, any statutory rights you may have under applicable UK consumer law.

2. Free Return Shipping

We provide free return shipping for eligible returns.

Please contact us before sending an item back so that we can provide the appropriate return instructions and, where applicable, arrange the return shipping.

3. No Restocking Fee

Hexdumbbells does not charge restocking fees for eligible returns.

4. No Final-Sale Items

We do not designate products as "final sale" in a way that removes or restricts your statutory consumer rights. Eligible products may be returned subject to this policy and applicable UK law.

5. How to Request a Return

To request a return, please contact us with:

• Your order number
• The name used when placing the order
• The item you wish to return
• The reason for the return, where applicable

Email: info@hexdumbbells.co.uk

Phone: +44 7681 341198

6. Refunds

Once your returned item has been received and checked, we will process your eligible refund. Refunds will normally be issued to the original payment method used for the purchase.

Where a refund is required under applicable UK consumer law, we will process it within the applicable legal timeframe. For online purchases, statutory cancellation rights generally allow consumers to cancel within 14 days of receiving the goods, followed by a further period to return them.

7. Faulty, Damaged or Incorrect Items

If your item arrives damaged, defective, faulty, or is not what you ordered, please contact us as soon as possible.

We will work with you to resolve the issue through the appropriate remedy, which may include a replacement, repair, or refund depending on the circumstances and your legal rights.

Your statutory rights relating to faulty, misdescribed, or unsuitable goods are not affected by this policy.

8. Condition of Returned Items

Customers may handle goods as reasonably necessary to establish their nature, characteristics, and functionality, similar to how they could inspect an item in a shop.

Where applicable law permits a deduction because goods have been handled beyond what is reasonably necessary and their value has consequently decreased, we reserve the right to make an appropriate deduction from the refund.

9. Statutory Cancellation Rights

For most online, mail-order, and telephone purchases, UK consumers have a statutory right to cancel within 14 days of receiving the goods without giving a reason, subject to legal exceptions.

Customers generally have a further 14 days to return goods after notifying the trader of cancellation. Where a statutory cancellation applies, the trader generally must refund the customer within 14 days of receiving the goods back or receiving evidence that they have been returned.

10. Refund of Delivery Charges

Where a statutory cancellation right applies, we will refund the cost of the standard delivery option paid by the customer. Additional costs resulting from choosing a more expensive delivery option may not be refundable, where permitted by law.

11. Return Address

Return instructions and the applicable return address will be provided by our customer service team when your return request is approved.

Hexdumbbells
6 St Andrews Way
Bow, London E3 3PA
United Kingdom

12. Contact Us

If you have any questions about returns or refunds, please contact us:

Hexdumbbells
Email: info@hexdumbbells.co.uk
Phone: +44 7681 341198
6 St Andrews Way, Bow, London E3 3PA, United Kingdom