At Hexdumbbells, we aim to make every order simple, secure, and convenient. This Shipping Policy explains how we process and deliver orders placed through our website within the United Kingdom.

1. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or UK public holidays will normally begin processing on the next business day.

During particularly busy periods, promotions, or circumstances outside our reasonable control, processing may take longer. If a significant delay is expected, we will make reasonable efforts to keep you informed.

2. Delivery Times

Our estimated delivery time is generally 3–4 business days after your order has been dispatched.

Delivery estimates are provided as a guide and may vary depending on the destination, courier service, weather, public holidays, or other circumstances outside our reasonable control.

3. Shipping Destination

We currently provide delivery services to customers within the United Kingdom. Available delivery options and destinations will be displayed during checkout.

4. Shipping Costs

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

If free shipping is offered on a particular product, order, or promotion, the applicable terms will be displayed on the website or during checkout.

5. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation by email. Once your order has been dispatched, we may provide shipping or tracking information where available.

If you have not received your tracking information or need assistance with an order, please contact our customer service team.

6. Delivery Address

Please make sure that your delivery address and contact details are accurate when placing your order.

We are not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer. If you notice an error in your delivery address, please contact us as soon as possible after placing your order.

7. Missed Deliveries

If nobody is available to receive a delivery, the courier may leave the parcel in an appropriate location, attempt delivery again, or provide instructions for arranging collection, depending on the courier's procedures.

Please follow any instructions provided by the courier to arrange redelivery or collection.

8. Delayed or Lost Orders

Although we work with delivery providers to ensure orders are delivered promptly, delays can occasionally occur.

If your order appears to be delayed or has not arrived within the expected delivery period, please contact us so that we can investigate the shipment with the relevant delivery provider.

Where an order is confirmed as lost or where another remedy is required under applicable UK consumer law, we will work with you to resolve the issue appropriately.

9. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible. Where possible, retain the packaging and the product until we have advised you on the next steps.

If the product itself is damaged or defective, your statutory consumer rights remain unaffected.

10. Changes to an Order

If you need to change your delivery address or other order information, contact us as soon as possible after placing the order.

We will try to accommodate reasonable requests before an order has been dispatched, but changes cannot always be guaranteed once an order has entered fulfilment or been shipped.

11. Events Outside Our Control

Delivery or processing may be affected by events outside our reasonable control, including severe weather, natural disasters, transportation disruption, strikes, technical failures, government actions, or other unforeseen circumstances.

Where such circumstances occur, we will take reasonable steps to minimise delays and keep affected customers informed where appropriate.

12. Contact Us

If you have any questions about shipping, delivery, or your order, please contact us:

Hexdumbbells
6 St Andrews Way
Bow, London E3 3PA
United Kingdom

``` Email: info@hexdumbbells.co.uk
Phone: +44 7681 341198 ```