Welcome to Hexdumbbells. These Terms of Service govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to these Terms of Service.

Please read these terms carefully before using our website or purchasing products. Nothing in these terms is intended to exclude or restrict any rights you may have under applicable UK consumer law.

1. About Us

Business Name: Hexdumbbells
Address: 6 St Andrews Way, Bow, London E3 3PA, United Kingdom
Email: info@hexdumbbells.co.uk
Phone: +44 7681 341198

2. Use of Our Website

You may use our website for lawful purposes only. You must not use the website:

• For any unlawful or fraudulent purpose.
• To interfere with or disrupt the operation or security of the website.
• To attempt to gain unauthorised access to our systems or other users' information.
• To introduce malicious software, viruses, or harmful code.
• To copy, reproduce, distribute, or exploit website content without permission.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate and up to date.

However, colours and appearance may vary depending on your device or screen settings. Product packaging, specifications, or other details may also change where permitted by the manufacturer.

Nothing on our website affects your statutory rights if a product is faulty, misdescribed, or otherwise does not conform to the contract.

4. Prices

All prices displayed on our website are shown in the applicable currency and include applicable taxes where required by law.

We take reasonable care to ensure pricing information is accurate. If we discover a genuine pricing error before an order is fulfilled, we may contact you to discuss the correct price or cancel the affected order and provide a refund where appropriate.

5. Placing an Order

When you place an order, you are making an offer to purchase the selected products subject to these Terms of Service.

An order confirmation acknowledges that we have received your order. A contract for the purchase of products is formed when we accept your order and confirm that the products are being processed for fulfilment, unless applicable law provides otherwise.

We reserve the right to decline or cancel an order where there is a legitimate reason, including suspected fraud, a genuine pricing or product-information error, or inability to supply the ordered product.

6. Payment

Payment must be made using one of the payment methods available at checkout.

Payment information may be processed securely by third-party payment providers. We do not normally have access to or store complete payment card details.

7. Shipping and Delivery

Orders are generally processed within 1–2 business days. Estimated delivery time is generally 3–4 business days after dispatch, subject to the destination, courier service, weekends, public holidays, and circumstances outside our reasonable control.

Delivery estimates are not guaranteed unless expressly stated otherwise. We will provide appropriate order or dispatch information where available.

8. Returns and Refunds

We offer a 30-day return period for eligible purchases. We also provide free return shipping and do not charge a restocking fee.

Our return policy operates alongside your statutory rights under UK consumer law. Where statutory cancellation or other consumer rights apply, those rights are not restricted by our voluntary return policy.

For complete information, please refer to our Return & Refund Policy.

9. Faulty or Incorrect Products

If you receive a product that is faulty, damaged, materially misdescribed, or different from the product you ordered, please contact us as soon as reasonably possible.

Depending on the circumstances, we may provide a repair, replacement, refund, or another remedy available under applicable UK consumer law.

10. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images, product descriptions, designs, and other materials, is owned by or licensed to Hexdumbbells and is protected by applicable intellectual property laws.

You may view and use website content for personal, non-commercial purposes. You must not reproduce, modify, distribute, publish, or commercially exploit our content without our prior written permission.

11. User Content

If you submit reviews, comments, photographs, or other content to our website, you must ensure that you have the right to submit that content and that it does not infringe the rights of another person or violate applicable law.

By submitting content, you grant us permission to use, reproduce, display, and publish that content for legitimate business purposes, subject to applicable law.

12. Third-Party Services and Links

Our website may use or link to third-party services, websites, payment providers, delivery services, or other external platforms.

Third-party services are subject to their own terms and policies. We are not responsible for third-party websites or services that are outside our reasonable control.

13. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that it will always be uninterrupted, error-free, or available at all times.

We may temporarily suspend or modify parts of the website for maintenance, security, technical improvements, or other legitimate business reasons.

14. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited under UK law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Subject to the above, we are responsible for losses that are reasonably foreseeable and caused by our breach of these terms or our failure to exercise reasonable care and skill, subject to applicable law.

15. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, such as severe weather, natural disasters, transport disruption, strikes, telecommunications failures, government actions, or other significant events.

Where such an event affects an order, we will take reasonable steps to minimise the impact and keep affected customers informed where appropriate.

16. Privacy

Our collection and use of personal information is governed by our Privacy Policy. By using our website, you acknowledge that your personal information may be processed in accordance with that policy and applicable UK data protection law.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, website, business practices, or legal requirements.

The version applicable to your purchase will generally be the version in effect when your order is accepted, unless a change is required by law or agreed with you.

18. Governing Law

These Terms of Service are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you under UK law.

If you are a consumer, you will continue to benefit from any mandatory protections and rights available to you under applicable law.

19. Contact Us

If you have questions about these Terms of Service, your order, or our services, please contact us:

Hexdumbbells
6 St Andrews Way
Bow, London E3 3PA
United Kingdom

``` Email: info@hexdumbbells.co.uk
Phone: +44 7681 341198 ```